Responsible Gaming
at bdtje — Your Safety First

At bdtje, we believe that gambling should be an enjoyable form of entertainment — never a source of financial stress, personal harm, or family conflict. As Bangladesh's leading English-language online casino and sports betting platform, we take our responsibility to every player seriously. This page outlines the full suite of responsible gaming tools available to all bdtje account holders, explains how to recognise warning signs of problem gambling, and provides guidance on where to turn if you or someone you care about needs support.

Responsible gaming is not an afterthought at bdtje — it is built into the architecture of our platform. From the moment you register an account, every tool described on this page is available to you immediately and free of charge. Our customer support team, reachable at [email protected], is available around the clock to assist with any responsible gaming request, including emergency self-exclusion, and will always treat your request with urgency, discretion, and care.

1. Age Restriction — 18+ Only

Every new bdtje player must confirm during registration that they are at least 18 years of age. This confirmation is a binding declaration. Where bdtje has reasonable grounds to suspect that an account holder may be under 18 — including through data inconsistencies during KYC verification — we will immediately suspend the account, freeze any funds held within it, and conduct a full identity review before allowing any further activity.

If an account is found to belong to a player who was under 18 at the time of registration, bdtje will permanently close the account, return any deposited funds to the payment source (less any withdrawals already made), and void all winnings generated during the period of underage play. This policy is applied without exception and without negotiation.

• All new registrations require a date-of-birth declaration confirming the player is 18 or older.
• KYC identity verification — including government-issued NID or passport — is required before any withdrawal is processed, and may be triggered at any time during account activity.
• Accounts suspected of underage activity are suspended immediately pending investigation.
• If you are a parent or guardian and believe a minor has accessed bdtje, please contact [email protected] immediately. We will act without delay.

2. Self-Exclusion

Self-exclusion is one of the most powerful responsible gaming tools available at bdtje. When you activate a self-exclusion, your account is immediately suspended for the duration you choose. You will be unable to log in, place bets, deposit funds, or access any real-money gaming content for the entire exclusion period. Self-exclusion is immediate — there is no cooling-off window before it takes effect.

bdtje offers self-exclusion periods of 1 month, 3 months, 6 months, 1 year, and permanent (indefinite) exclusion. You may request a self-exclusion at any time by contacting our support team at [email protected] with the subject line "Self-Exclusion Request", or by using the responsible gaming controls within your account settings. Your request will be actioned within 24 hours of receipt, and you will receive written confirmation once the exclusion is active.

3. Deposit Limits

Setting a deposit limit is one of the most effective ways to stay in control of your gambling spend. bdtje allows all account holders to set daily, weekly, and monthly deposit limits denominated in Bangladeshi Taka (৳). Once a deposit limit is active, the bdtje platform will automatically decline any deposit that would cause your total deposits within the relevant period to exceed the limit you have set.

Deposit limits can be set or reduced at any time via your account settings or by contacting [email protected]. Reductions to an existing deposit limit take effect immediately. Increases to a deposit limit are subject to a mandatory 7-day waiting period before they come into force — this reflection window is designed to prevent impulsive decisions made during or immediately after a gambling session.

• Daily limit: Set the maximum amount in ৳ that you can deposit within any single 24-hour period (midnight to midnight, Bangladesh Standard Time, UTC+6).
• Weekly limit: Set the maximum amount in ৳ that you can deposit across any rolling 7-day window.
• Monthly limit: Set the maximum amount in ৳ that you can deposit within any calendar month.
• Multiple limit types can be active simultaneously — for example, you may hold a daily limit of ৳2,000 alongside a monthly limit of ৳20,000.
• Limit reductions take effect immediately. Limit increases require 7 days before activation. This asymmetry is intentional and cannot be waived.

4. Time-Out & Cooling-Off Periods

A time-out is a shorter, temporary break from your bdtje account — distinct from a full self-exclusion. Time-outs are designed for players who are not experiencing serious problem gambling concerns but who feel they would benefit from a brief pause to rest, reflect, or manage stress. During a time-out, your account is suspended and you cannot log in, deposit, or wager. Any pending bets placed before the time-out began will be settled normally.

bdtje offers time-out periods of 24 hours, 48 hours, 72 hours, and 1 week. You can activate a time-out instantly from your account settings. Unlike a self-exclusion, a time-out will expire automatically at the end of the selected period, at which point your account will become accessible again without requiring a reinstatement request.

In addition to account-level time-outs, bdtje's platform enforces automatic session reminders. After every 60 minutes of continuous gaming activity, you will receive an on-screen notification displaying your total session time and your net win/loss for that session. These reminders are mandatory and cannot be disabled — they are designed to ensure that time spent on the platform remains a conscious choice rather than an unconscious habit.

5. Recognising Problem Gambling

Problem gambling — also referred to as gambling disorder or compulsive gambling — is a recognised condition in which a person's gambling behaviour causes significant harm to themselves or those around them. It is characterised by difficulty controlling the urge to gamble despite negative consequences, and it can affect people of all backgrounds, income levels, and ages. Recognising the early warning signs is the first and most important step toward getting help.

The following are commonly recognised indicators that gambling may have moved beyond healthy entertainment into harmful territory. This list is not exhaustive, and the presence of even one or two of these signs may warrant seeking support:

• Gambling with money intended for essential expenses such as rent, food, utilities, or loan repayments.
• Chasing losses — continuing to gamble in an attempt to win back money that has already been lost.
• Lying to family members, friends, or colleagues about the amount of time or money spent gambling.
• Borrowing money — from friends, family, banks, or mobile financial services such as bKash or Nagad — specifically to fund gambling activity.
• Feeling restless, irritable, or anxious when attempting to cut down or stop gambling.
• Gambling as a way to escape from stress, anxiety, depression, boredom, or personal problems.
• Spending increasing amounts of time thinking about gambling — planning next sessions, reliving past wins, or calculating how to recoup losses — when not actively playing.
• Neglecting work, studies, family responsibilities, or personal health and hygiene as a result of gambling activity.

6. Self-Assessment Questionnaire

The following questions are adapted from widely used problem gambling screening tools. They are intended to help you reflect honestly on your own gambling behaviour. There are no right or wrong answers, and your responses are entirely private. Answer each question as honestly as you can, considering your gambling habits over the past 12 months.

If you answer "Yes" to three or more of the questions below, we strongly encourage you to contact our support team, activate a self-exclusion or deposit limit, or reach out to a professional counselling service for confidential guidance.

7. Support Resources

If you recognise any of the warning signs described on this page in your own gambling behaviour, or if you are concerned about someone else's gambling, please reach out for support. bdtje's responsible gaming support team is available 24 hours a day, 7 days a week, including Eid, Victory Day, Independence Day, and all public holidays in Bangladesh. You will never be made to feel embarrassed or judged for seeking help — our team is trained specifically to handle these conversations with empathy and discretion.

In addition to bdt je's internal support team, players in Bangladesh who are struggling with problem gambling may also benefit from speaking with a mental health professional or counsellor. While dedicated gambling-specific helplines are still developing in Bangladesh, general mental health support is available through qualified counsellors at hospitals and NGOs across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and other major cities. bdtje encourages any player experiencing distress to seek professional help without delay.

8. Our Commitments to You

Responsible gaming is an ongoing commitment at bdtje, not a one-time policy statement. Below is a clear summary of what you can expect from us as a platform, and what we expect from ourselves in upholding these standards for every player across Bangladesh.

• We will never target vulnerable players. bdtje does not send promotional communications — including bonus offers, deposit match emails, or re-engagement campaigns — to players who have an active self-exclusion, a deposit limit close to its ceiling, or who have contacted us regarding problem gambling concerns.
• We will enforce age verification without exception. No real-money account will be permitted to operate without satisfactory proof that the account holder is 18 or older. This check cannot be bypassed under any circumstances.
• We will act on responsible gaming requests immediately. Self-exclusion requests, deposit limit reductions, and time-out activations will be processed without delay. We will never apply a waiting period to a restriction request.
• We will train our support staff in responsible gaming. Every member of the bdtje customer support team receives training in responsible gaming awareness, problem gambling recognition, and empathetic communication, so that every player who reaches out receives a respectful, informed, and helpful response.
• We will keep our responsible gaming tools free and accessible. All responsible gaming features — deposit limits, time-outs, self-exclusion, session reminders — are available to every bdtje account holder at no cost, without any requirement to justify the request or meet a minimum account activity threshold.
• We will review and improve our responsible gaming practices regularly. bdtje is committed to continuously evaluating the effectiveness of its responsible gaming tools and updating its policies in line with best practice guidance and the evolving needs of players in Bangladesh.